Vendor Policy – Bikrri SBM
At Bikrri SBM, we work with verified vendors who supply surplus, overstock, liquidation and clearance inventory.
To ensure transparency and hassle-free operations for all sellers, the following vendor policy applies.
1. Type of Inventory Accepted
Bikrri SBM allows vendors to list the following types of stock:
Surplus / excess material
Old batches
Slow-moving inventory
Liquidation lots
Leftover project material
Warehouse stock
Vendors must ensure that the products listed are exactly as described in the listing.
2. No Refund / No Exchange Policy (Vendor Responsibility)
Since Bikrri SBM deals in surplus inventory, products sold through the platform follow a strict No Refund / No Exchange policy once the customer accepts the delivery.
Vendors must clearly understand:
Once the customer selects “Accept Delivery”, the order is final.
After acceptance, the customer cannot request any refund or exchange.
Payments for such orders become non-reversible.
3. Damage / Wrong Product Claims (Vendor Liability)
A customer is eligible for a replacement/return only if ALL below conditions are met:
The product is damaged on delivery OR the product received is different from the one shown on the order page.
Customer provides an unwrapping video from the moment the package is opened, clearly showing the issue.
The complaint is raised within 24 hours of delivery.
If these 3 conditions are fulfilled:
Vendors must accept the return and cooperate with the resolution process.
If any condition is not fulfilled:
The claim will be rejected and no return/replacement is required from the vendor.
4. Items Not Eligible for Return (Vendor Protection)
The following cases are NOT considered valid return reasons:
Change of mind after purchase
Incorrect size/quantity ordered by customer
Color, design, shade mismatch when product matches listing
Product rejection by mason/contractor
Partially used or installed material
Natural stone / wood / tile variations which are normal in the industry
Vendors are protected from false or invalid return claims.
5. Delivery Acceptance
Once the customer:
✔ Selects “Accept Delivery” OR
✔ Signs the delivery note
The order is marked Completed, and no dispute will be entertained beyond this point.
6. Payment Release to Vendors
Vendor payment is held in escrow until:
The customer accepts the delivery OR
24 hours pass after delivery (depending on location)
After this period:
Payment is released to the vendor
The order cannot be reversed
This ensures safety for both buyers and sellers.
7. Reverse Pickup Process (Vendor Guidance)
Reverse pickup will occur only for approved damage/wrong-item cases.
Process:
Customer submits valid claim with unwrapping video
Bikrri SBM verifies the claim
Reverse pickup is arranged
Refund/replacement is processed only after vendor receives the product back
